Customer Writes Negative Review After Never Receiving Order, Site Fines Her $3.5K

It’s the year 2013 (14 almost). If you haven’t figured out by now that this isn’t the way to treat customers and then handle criticism of that treatment, you deserve to fail as a company.

Consumerist

UPDATE 11/18: We’ve been in touch with Jen after numerous readers reached out to Consumerist saying they wanted to help with her case. She’s going to keep us in the loop about her situation, but wanted share a message with those who’ve been supporting her and her husband. “If you could just convey to everyone how much we deeply appreciate all the support the internet has generated, that would be wonderful,” Jen writes. Our readers are the best.

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4 thoughts on “Customer Writes Negative Review After Never Receiving Order, Site Fines Her $3.5K

    • And they deserve every bit of it ;)

      Honestly, I don’t even know what the rationale is anymore (there are better ways of handling negative PR… like shipping the bloody goods!) Unless they’ve done it to others and they’ve been too fearful to say anything.

      Once upon a time, owners and service people bent over backwards just to make sure a customer had a good experience at their shop. Now, it’s profits, profits and more profits!

      • Which is what’s insane – when they are still able to make profits! I can’t count the number of times I’ve walked out of stores, in person or just closed the browser if shopping online, due to a lack of proper customer service. There’s only one language “business people” understand and we as consumers have to speak it just as fluently as they do.

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