It’s the year 2013 (14 almost). If you haven’t figured out by now that this isn’t the way to treat customers and then handle criticism of that treatment, you deserve to fail as a company.
UPDATE 11/18: We’ve been in touch with Jen after numerous readers reached out to Consumerist saying they wanted to help with her case. She’s going to keep us in the loop about her situation, but wanted share a message with those who’ve been supporting her and her husband. “If you could just convey to everyone how much we deeply appreciate all the support the internet has generated, that would be wonderful,” Jen writes. Our readers are the best.
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